Your privacy matters to us.

Information we collect

The information we collect depends on how you interact with TapFlash. It may include:

• Information you provide: your name, work email, phone number, organisation, role, and details included in forms, enquiries, or support requests.
• Service and facility data: information created when authorised users manage facilities, equipment, incidents, transactions, or operational activity through our services.
• Technical information: device type, browser, approximate location derived from an IP address, pages visited, timestamps, and diagnostic or security logs.
• Communications: messages and feedback you send to us, including through email, forms, support channels, or connected messaging services.

How we use information

We use information to deliver and operate our services, respond to requests, maintain accounts, improve product performance, communicate important updates, prevent misuse, protect users and facilities, and meet applicable legal obligations.

Where required, we rely on an appropriate legal basis such as your consent, performance of a contract, compliance with law, or our legitimate interest in operating a safe and useful service.

How we share information

We may share information with trusted service providers that support hosting, communications, analytics, security, payments, and customer support. They may use the information only to provide services to us and must protect it appropriately.

We may also disclose information when required by law, to protect rights or safety, as part of a business reorganisation, or when you direct or authorise us to do so. We do not sell personal information.

Cookies and analytics

Our website may use essential cookies and similar technologies to function correctly, remember preferences, understand site performance, and keep the service secure. Where required, we will ask for consent before using non-essential technologies. You can also manage cookies through your browser settings.

Retention and security

We retain information only for as long as reasonably necessary for the purposes described in this policy, including contractual, operational, security, and legal requirements. Retention periods vary according to the type of information and the context in which it was collected.

We use administrative, technical, and organisational safeguards designed to protect information. No system is completely secure, but we continually work to reduce risk and respond appropriately to suspected incidents.

Your choices and rights

Depending on your location and applicable law, you may be able to request access to, correction of, deletion of, restriction of, or a copy of your personal information. You may also object to certain uses or withdraw consent where processing is based on consent.

You can unsubscribe from promotional email using the link in the message. Service-related communications may still be sent when needed to operate an account or service.

Children and external services

TapFlash services are not directed to children, and we do not knowingly collect personal information from children through this website. Our website may link to third-party services; their privacy practices are governed by their own policies.

Changes to this policy

We may update this policy as our services and legal requirements evolve. The effective date at the top of this page shows when the latest version took effect. We will provide additional notice when a change materially affects how personal information is handled.